You can issue a refund for any Volt Gateway payment received on your Volt Account for up to one year from the original payment date. This does not include received Credit transactions. If you would like to refund funds received in a credit transaction, you need to process them with a Payout. The refund will always be sent from the Volt Account to the sender’s bank account from the payment originated from. If you are using the Volt Virtual IBANS, the funds will flow from the Master Account, not from the individual vIBAN.

If you are using Volt Settlement functionality, please be aware that any refunded amounts will be deducted from the next Settlement sum.  The settlement report will contain all the Refunds that were included in calculating the total.

Refunds can be created, subject to available funds on the account. This means that the sum of payments that are in status of RECEIVED or received Credits. If you do not have enough funds when requesting a refund, most of the banking providers will not immediately reject that refund but instead wait for up to a few days for additional credits to hit the account. In that scenario, your refund will be in the REFUND_PROCESSING status until it’s either confirmed or fails.

You can refund either the full payment amount or a partial amount. You can also request multiple partial refunds for a single payment, until the full payment amount has been refunded.

You can request a Refund via our API or via Fuzebox.