Refunds can be requested using Fuzebox. Requesting refunds will only be available for users with the FINANCIAL ADMIN permissions set. Each refund request will have to be confirmed with a 2FA code.

To request a refund, go to the transaction details screen and click on the “Refund Transaction” button. If the button is not there then a refund is not available for this payment.

The refund has to be confirmed using 2FA:

Refund details will be displayed in the refunds section:

You are able to test both the REFUND_CONFIRMED and REFUND_FAILED scenarios for your integration on our Sandbox environment.

• REFUND_CONFIRMED
  1. Create a payment with any amount different to 1178 or 2050 minor units, and wait until it’s changed to the RECEIVED status.
  2. Create a refund and wait for a few seconds.
  3. The refund request should be transitioned to the REFUND_CONFIRMED status with the corresponding notification being sent.
• REFUND_FAILED 
  1. Create a payment with an amount equal to 1178 minor units, and wait until it’s changed to the RECEIVED status.
  2. Create a refund and wait a few seconds
  3. The refund request should be transitioned to the REFUND_FAILED status with the corresponding notification being sent.