Refunds via Fuzebox
Refunds can be requested using Fuzebox. Requesting refunds will only be available for users with the FINANCIAL ADMIN permissions set. Each refund request will have to be confirmed with a 2FA code.
To request a refund, go to the transaction details screen and click on the “Refund Transaction” button. If the button is not there then a refund is not available for this payment.
The refund has to be confirmed using 2FA:
Refund details will be displayed in the refunds section:
Testing on Sandbox
You are able to test both the REFUND_CONFIRMED and REFUND_FAILED scenarios for your integration on our Sandbox environment.
- REFUND_CONFIRMED
- Create a payment with any amount different to 1178 or 2050 minor units, and wait until it’s changed to the RECEIVED status.
- Create a refund and wait for a few seconds.
- The refund request should be transitioned to the REFUND_CONFIRMED status with the corresponding notification being sent.
- REFUND_FAILED
- Create a payment with an amount equal to 1178 minor units, and wait until it’s changed to the RECEIVED status.
- Create a refund and wait a few seconds
- The refund request should be transitioned to the REFUND_FAILED status with the corresponding notification being sent.
- On this page
- Refunds via Fuzebox
- Testing on Sandbox