Refunds via Fuzebox
Prerequisites
- Requesting refunds will only be available for users with the FINANCIAL ADMIN permissions set
- Users requesting a refund will need to have a two-factor authentication codeset up
- Requesting refunds will only be possible for incoming gateway transactions in a RECEIVED or SETTLED status
To request a refund via Fuzebox , go to the transaction details screen and click on the “Refund Transaction” button. If the button is not visible, then a refund is not available for this payment.
The refund has to be confirmed using two-factor authentication:
Refund details will be displayed in the refunds section:
- On this page
- Refunds via Fuzebox