Bank transfers settle within time periods specific for a given payment scheme. Transactions successfully initiated on a given day sometimes reach the merchant (status RECEIVED) a couple of days later. The settlements are also dependent on the bank clearing session hours. In such cases, the shopper is advised to check the order status with the merchant.

The list of available banks is dynamic, as it is based on the particular banks’ performance, which can cause a certain one to be temporarily unavailable at times. In case of such inquiry, Volt Support assists the shopper to find the bank they were looking for, if applicable.

It is not possible to have the transaction initiated without the prior shopper’s authorisation. Volt Support will ask the shopper for the details of the transaction and confirm its status, advising the shopper to contact the merchant’s customer service for more information on their order.

The reported transaction is checked for its current status. Once initiated, it is not possible to cancel a payment. If the transaction was successful, the shopper is advised to contact the merchant’s customer service in order to initiate the refund process.

Functionally, it is the same type of request as the previous one. The linked transaction is checked for its current status. If it was successfully debited, the shopper is advised to contact the merchant’s customer service in order to begin the refund process. The merchant needs to wait until the funds settle, and then trigger the refund.