You can find the Volt plugin in the Shopify app store. The plugin enables seamless instant bank transfers in your online store.  Setup requires a few simple steps documented below.

You will need access to Fuzebox, Volt’s admin portal, to enable your Shopify plugin. Please contact us to set up your Volt account.

Find Volt in the Shopify app store

Follow a video version of this guide

Compatibility

The Volt: Instant Bank Transfer plugin is compatible with standard Shopify as well as the Checkout Extensibility version. The plugin is automatically applied globally to all shops operated from one setup when configured. Currently, we only support the primary currency set up on Shopify Markets. 

If you have more questions about the setup contact our team at support@volt.io. 

Install the plugin

Note: you can’t search for the plugin in the app store, you need the direct link.

  1. Use this link to access the Volt app in the Shopify app store 
  2. Click the Install button and follow the prompts to install the app
  3. You will be redirected to the configuration screen below

 

Choose your environment

You need to select an environment to configure. You can only configure one environment at a time: Sandbox (for testing) or Production (for live payments). The configuration steps are the same for both environments.

You can select the environment using the radio button in Shopify and the toggle top right in Fuzebox.  

Check environment

Ensure that you are configuring the same environment in Fuzebox and on Shopify.  If you configure production in Shopify with sandbox Fuzebox credentials, you will not be able to receive live payments.

Generate access credentials

To start using Volt payments, you need to connect your Shopify plugin to your Volt account, and you do this through access credentials which you set up in Fuzebox. The Volt team will invite you to Fuzebox when they create your account.

Generate your API username and password (NOT your username and password for Fuzebox)

  1. Login to Fuzebox
  2. Ensure that the environment is correctly toggled to either sandbox or production, to match Shopify
  3. Generate your customer credentials. To do this, navigate to Configuration > Customers > ( select your customer record ) > API Access tab, and under the “Volt Credentials” section click [ Generate credentials ] 
  4. Copy your Username and paste it into the Merchant Username field in Shopify
  5. Copy your Password and paste it into the Merchant Password field in Shopify
  6. Once your credentials are copied safely into Shopify, close the box displaying them in Fuzebox.  Note you will need to tick the box acknowledging that your password will never be revealed again.  (You can always generate new credentials if needed.)

Generate your Signature Keys (optional)

This is only required if you wish to process instant refunds directly within Shopify. If you do not need to refund your Volt payments, you can skip this section – or you can do it later.

  1. Still under the Fuzebox Customer API Access tab, under the “Signature Keys” section click the button [ New key ]
  2. Select the option to “Generate a key pair” and click the button to [ Generate ]
  3. Copy your Public key ID from Fuzebox and paste it into the Public Key ID field in Shopify
  4. Copy your Private key from Fuzebox and paste it into the Private Key field in Shopify

Generate your Client ID and Client Secret

  1. You will need to register an application. To do this, navigate to Configuration > Applications
  2. If you don’t already have an application, click the button to create a [ New application ]
  3. Give your application a name and set the “Payment return URLs” to your website URL; these URLs are mandatory for Volt but they are not used in the Shopify plugin. When done, click the button to [ Add a new application ]
  4. The application is created and on the details page you will note your Client ID and Client Secret
  5. Copy your Client ID from Fuzebox and paste it into the Client Id field in Shopify
  6. Copy your Client Secret from Fuzebox and paste it into the Client Secret field in Shopify

Set up notifications

  1. In your application from the previous step, click the tab Payment notifications at the top, and the button to [ Configure ] your notifications
  2. Copy the Notification Webhooks URL from Shopify (at the bottom of the Volt config page) into the Notification URL in Fuzebox
  3. Enter an email in the Failing notifications alert email field in Fuzebox; if Volt is unable to update Shopify with the payment status, as a backup this email address will be notified
  4. Click [ Save ]
  5. Your configured notifications are displayed, including a Notification secret.  Copy the Notification secret from Fuzebox and paste it into the Webhooks Secret field in Shopify

 

Please note that you should copy all credentials from Fuzebox immediately. The credentials will be encrypted once you close the window. If you lose your credentials, please regenerate them in Fuzebox.

Enable

  1. Press the [ Save ] button.
  2. After saving the configuration check if the “Test mode” is on in the Shopify settings screen. To start processing live traffic it should be off. Turn it on to test Sandbox transactions. 

Status mapping

The mapping of Volt payment statuses to Shopify order statuses is pre-configured for you:

  • Volt RECEIVED payment is mapped to the Shopify “Paid” order state
  • Volt COMPLETED payment is mapped to the Shopify “Payment pending” order state
  • Volt FAILED payment is mapped to the Shopify “Rejected” order state
  • Volt CANCELLED payment is mapped to the Shopify “Rejected” order state
 
For more information on Volt payment statuses and notifications refer here and here. 

Additional settings

Shopper names

Volt is obligated to collect the first and last name of the shopper. If they are not provided, the payments will fail. To check if your store collects this information go to the Checkout section of Settings in the Shopify portal and make sure that the “Require first and last name” toggle in the “Customer Information” section is on. 

Bank logos

You can select which bank logos will be visible to your customers on the Shopify checkout as a visual prompt. This does not influence which banks will be enabled to pay with. The setting can be found on the Shopify Merchant Portal in Settings > Payments > Volt: Instant Bank Transfer. You can select from a list of 22 logos (including the Volt logo). Please note that only 4 logos can be visible at the same time. 

Australia

For Australia, we recommend enabling only the “PayTo” logo, and disabling all others.  This is to match the general industry practice in Australia of identifying the payment method rather than individual banks.

Logos can be configured in the Shopify Merchant Portal in Settings > Payments > Volt: Instant Bank Transfer.

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