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Troubleshooting notifications

Not receiving notifications?#

Volt will try to redeliver the notification up to 5 times, hoping to get a 200 (OK) response from you. We'll leave a few seconds before we try sending again, in case it was a technical glitch at your end, or somewhere in the middle. The first retry will be after 5 seconds, the next after 30 seconds, 3 minutes, 10 minutes and 15 minutes.

If we fail to deliver any notification 6 times in a row#

  • We’ll assume there's a technical issue somewhere between Volt and you - and we'll stop sending you all notifications temporarily.
  • We’ll send an email to your technical and/or primary contact, plus we'll raise a support ticket at Volt on your behalf.
  • If we don’t hear from you to let us know the problem is fixed, then someone from Volt will be in touch.
  • If it's a problem your end then, once you've fixed the issue, go into Fuzebox and send a test notification (see below) to yourself and if that works we'll automatically switch notifications back on. Don't worry, we'll send you any notifications you may have missed, once we know you're able to receive them.

Still not receiving notifications?#

Let's do a few quick troubleshooting checks for some common causes...

  • Have you sent a test notification to the correct URL and responded to it with a HTTP 200 status?

  • We won't start (or restart) sending live payment notifications until we know you can process the test notification properly.

  • Are notifications showing as enabled in Fuzebox?

  • If you responded to the test notification and it was a success but you're still not receiving payment notifications, then please get in touch with our support team and we'll get to the bottom of it!

You won't miss a notification#

If you're making payments and not receiving the notifications, we'll automatically store and buffer those notifications so you'll never miss one.

Once the problem has been determined and fixed, all the notifications you missed will be sent (unless you ask us not to of course!)