Refunds can be requested using Fuzebox.

• Requesting refunds will only be available for users with the FINANCIAL ADMIN permissions set.
• Each refund request will have to be confirmed using a two-factor authentication code.

To request a refund, go to the transaction details screen and click on the “Refund Transaction” button. If the button is not visible, then a refund is not available for this payment.

The refund has to be confirmed using two-factor authentication:

Refund details will be displayed in the refunds section: