Before you can start accepting payments through your Volt-powered checkout, you’ll need to fill out a Merchant Application Form. We’ll then perform some standard KYC and AML checks and get back to you if we need any further information.

Documents required

To process your application we’ll ask you to provide some company documentation. The actual documents we need will depend on the type of account you’re applying for, but normally fall into three categories.

1. Information about your company

  • Certificate of Registration
  • Memorandum and Articles of Association
  • Group ownership structure

2. Information about your people

We need to know who owns your company and who you’ll want as authorised signatories on your Volt account.

For any shareholder who owns more than 25% of your company
  • Photo ID
  • Proof of Address (must be dated within the past 90 days)
For anyone you would like to manage your Volt account
  • Photo ID
  • Proof of Address (must be dated within the past 90 days)

3. Further documents that may be required for you to operate your business:

  • Copy of License
  • A copy of your AML policy

Note that for technical service providers, we will only require the following:

  • Certificate of Registration
  • Signatory Owner KYC
  • ID for Authorised Signatory

What happens next?

Once we receive and have approved your completed application form and company documentation.

  • You will receive your Volt Merchant Terms from a dedicated member of our sales team who’ll be your contact moving forward, which you’ll need to agree to.
  • Your application is then further registered and processed with our open banking partner network.
  • We’ll also send the users specified in the application form details on how to access Fuzebox, our online merchant portal.

If you have any questions about the onboarding process or want to discuss your business model, feel free to contact support@volt.io.  

This process can take longer if your business belongs to an industry that may be deemed high risk from a financial crime or reputation perspective.

High-risk merchants

For organisations deemed as high-risk, we’ll need to perform some additional checks and you may be asked to provide further documentation to support your application.  Types of high-risk organisations include, but may not be limited to:

  • Casinos
  • Crypto assets and crypto trading
  • Art dealerships and other high-value goods
  • Charities and NPOs
  • Cash-intensive businesses
  • Use cases associated with tax evasion

Prohibited organisations

Some types of businesses are deemed prohibited and will not be accepted, such as trusts and other complex structures

Prohibited industries

Industries or use cases that are deemed prohibited and we cannot accept include but are not limited to:

  • Adult services
  • Arms trading
  • Casinos not licensed to operate in the UK or European Union
  • Counterfeit goods
  • Illegal drugs and drug paraphernalia
  • Intellectual property violations
  • Multi-level marketing schemes
  • Pseudo-pharmaceuticals
  • Supporting or servicing any type of illegal activity
  • Supporting businesses that carry out regulated activities without appropriate licenses
  • Providing services into high-risk jurisdictions