Introduction to refunds
How to issue full or partial refunds for your Volt Gateway payments.
Volt Refunds
You can issue a refund for any Volt Gateway payment received on your Volt Account for up to one year from the original payment date. This does not include . If you would like to refund funds received in a credit transaction, you need to process them with a . The refund will always be sent from the Volt Account to the sender's bank account that the payment originated from. If you are using the , the funds will flow from the Master Account, not from the individual vIBAN.
If you are using Volt Settlement functionality, please be aware that any refunded amounts will be deducted from the next Settlement sum. The settlement report will contain all the Refunds that were included in calculating the total.
Important note
Not all of the available banking partners support sending refunds. If your business requires refund functionality, we'll help you choose the right banking provider during the onboarding process.
Refund processing
Refunds can be created, subject to available funds on the account. This means that the sum of payments that are in
status of RECEIVED or received . If you do not have enough funds when requesting a refund, most of the
banking providers will not immediately reject that refund but instead wait for up to a few days for additional credits
to hit the account. In that scenario, your refund will be in the REFUND_PROCESSING status until it’s either confirmed or fails.
You can refund either the full payment amount or a partial amount. You can also request multiple partial refunds for a single payment, until the full payment amount has been refunded.
You can request a Refund or .
Only transactions initiated via can be refunded, up to the amount of the original payment. For other types of transactions, a needs to be initiated instead.
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